Privacy Policy
Last updated: August 1, 2026
CastleMania Entertainment ("we", "us", or "our") operates castlemaniaentertainment.com (the "Site"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit the Site, make a purchase, or otherwise communicate with us (together, the "Services"). "You" means any person who uses the Services, whether as a customer, a website visitor, or another individual whose information we have collected under this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised version on the Site and update the "Last updated" date above.
Personal Information We Collect
The types of personal information we collect depend on how you interact with the Services. When we use the term "personal information", we mean information that identifies, relates to, describes, or can be associated with you.
Information you provide directly to us:
- Contact details, including your name, address, phone number, and email address.
- Order information, including your billing address, shipping address, payment confirmation, email address, and phone number.
- Account information, including your username and password, if you create an account.
- Shopping activity, including the items you view, add to your cart, or save to a wishlist.
- Customer support information, including anything you choose to include when you contact us.
Some features of the Services require certain information to work. You can choose not to provide it, but those features may then be unavailable to you.
Information we collect automatically:
When you use the Site, we automatically collect certain information about your device and your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies. Usage Data may include your IP address, device and browser information, network connection information, and information about how you navigate and interact with the Site.
Information we receive from third parties:
We may receive information about you from service providers and partners, including our payment processors (for example, Authorize.net and PayPal), who collect payment information such as your card details and billing address in order to process your payment and fulfill your orders, and our shipping, analytics, email, and customer support providers. Information we receive from third parties is handled in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided to us by third parties or for their separate policies and practices.
How We Use Your Personal Information
- Providing the Services. We use your personal information to process payments, fulfill and ship your orders, manage returns and exchanges, create and maintain your account, send you notifications related to your account, purchases, returns, or other transactions, and provide customer support.
- Marketing. We use your personal information to send marketing and promotional communications by email or, where you have opted in, by text message, and to show you relevant products and offers. You can unsubscribe from marketing email at any time using the link included in every message.
- Security and fraud prevention. We use your personal information to detect, investigate, and take action regarding possible fraudulent, illegal, or malicious activity. If you create an account, you are responsible for keeping your credentials safe. We recommend that you do not share your username or password with anyone. If you believe your account has been compromised, please contact us immediately.
- Communicating with you and improving the Services. We use your personal information to respond to you, provide effective service, improve the Services, and maintain our business relationship with you.
- Legal compliance. We use your personal information to comply with applicable legal obligations, respond to lawful requests, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
Cookies
We use cookies and similar technologies to operate the Site, remember your actions and preferences, keep your cart working, run analytics (including Google Analytics), and improve the Services. Most browsers accept cookies by default, but you can set your browser to remove or reject cookies. Blocking some cookies can affect how the Site works, including certain features and general functionality. For choices about analytics and advertising technologies, see our Privacy Choices page.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy:
- With vendors and service providers who perform services on our behalf, such as payment processing, order fulfillment and shipping, sales tax calculation, email delivery, customer support, data analytics, and cloud and website infrastructure.
- When you direct or consent to our disclosure of certain information to third parties, such as to ship you products.
- With our affiliates or otherwise within our corporate group.
- In connection with a business transaction such as a merger, financing, or sale of assets, to comply with applicable legal obligations (including responding to subpoenas and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
In the past 12 months, we have disclosed the following categories of personal information for the purposes described above: identifiers (such as contact details and order information), commercial information (such as purchase history and shopping activity), and internet or similar network activity (such as Usage Data). The recipients fall into the categories listed above.
We do not sell personal information for money, and we do not use or disclose sensitive personal information to infer characteristics about you. Where analytics or advertising technologies used on the Site are considered "sharing" or "targeted advertising" under applicable privacy laws, you can opt out as described on our Privacy Choices page.
User Generated Content
The Services may enable you to post product reviews and other user generated content. If you choose to submit content to a public area of the Services, that content is public and accessible by anyone. We do not control who will have access to information you make public and cannot ensure that those parties will respect your privacy or keep it secure.
Third Party Websites and Links
The Site may contain links to websites operated by third parties. If you follow links to sites not controlled by us, review their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of those sites. Our inclusion of a link does not imply endorsement.
Children
The Services are intended for a general audience and are not directed to children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us personal information, contact us using the details below and we will delete it. As of the date above, we do not have actual knowledge that we share or sell the personal information of individuals under 16 years of age.
Security and Retention of Your Information
No security measures are perfect, and we cannot guarantee perfect security. Information you send to us may not be secure while in transit, so we recommend that you do not use unsecured channels to send us sensitive or confidential information. How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in certain cases we may decline your request as permitted by law.
- Access or know. Request access to the personal information we hold about you, including how we use and share it.
- Delete. Request that we delete personal information we maintain about you.
- Correct. Request that we correct inaccurate personal information we maintain about you.
- Portability. Request a copy of the personal information we hold about you and, in certain circumstances, request that we transfer it to a third party.
- Opt out of sale, sharing, or targeted advertising. Direct us not to sell or share your personal information, or opt out of processing for targeted advertising, as those terms are defined by applicable law. If you visit the Site with a Global Privacy Control signal enabled, we treat it as an opt out request for that browser and device where required by applicable law.
- Restrict processing or withdraw consent. Ask us to stop or restrict processing, or withdraw consent where we rely on it.
- Appeal. Appeal a decision we make on your request by replying directly to our response.
- Manage communications. Opt out of promotional email at any time using the unsubscribe link in our messages. We may still send you non-promotional messages, such as those about your account or orders.
To exercise any of these rights, email support@castlemaniaentertainment.com with the subject line "Privacy Request", use the options on our Privacy Choices page, or call (844) 994-2637. We may need to verify your identity before responding. You may designate an authorized agent to make requests on your behalf, in which case we will require proof of authorization and may need to verify your identity directly. We will respond in the time required by applicable law, and we will not discriminate against you for exercising any of these rights.
If you have a complaint about how we process your personal information, contact us using the details below. Depending on where you live, you may also lodge a complaint with your local data protection authority.
International Users
We are based in the United States, and your personal information may be transferred, stored, and processed in the United States and other countries where our service providers operate. If we transfer your personal information out of the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, unless the transfer is to a country that has been determined to provide an adequate level of protection.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights:
CastleMania Entertainment
17257 Mountain View Rd SE
Monroe, WA 98272, United States
support@castlemaniaentertainment.com
(844) 994-2637, Monday through Friday, 9am to 3pm Pacific