Frequently Asked Questions

How can I check my existing orders?

We will be transferring order history. In the meantime you can log into your old account here:
CastleMania Order History

Will my Castle Cash transfer?

Your Castle Cash and redeemed discount codes are now Rondo Credits on

We are working on a solution to unify rewards between both sites and will announce more details on this soon.

Will my order history transfer?

Yes, your accounts order history will be transferred to Rondo Products.

Your account will also be brought over to CastleMania Entertainment. more details on that soon.

*Please note that orders containing items no longer carried by either store may not transfer.

You can check your pre-orders and order history here:

CastleMania Order History

When will the new site open

Rondo Products is open now

Rondo Products

CastleMania Entertainment is open now

CastleMania Entertainment

What is the difference between the new sites?

Rondo Products is gaming focused and features products made by Rondo as well as compatible prodcuts made by our friends ...basically the stuff you were buying at CastleMania Games before.

Rondo Products

CastleMania Entertainment is going to be more of a mainstream channel supporting all physical media. With more options slipping away it was time to step up and meet the challenge of supporting the products and formats we all love so much.

CastleMania Entertainment

How can I contact someone for help with an order?

You can create a ticket here:

or call us:

Phone support: (844) 994-2637

M-F 9-3 Pacific

Your pre-orders and order history can be viewed here:

CastleMania Order History

What happens to my pre-order?

Your pre-order will fulfill as normal. No changes to pre-orders. You can view those here:
CastleMania Order History

Why a whole new website?

We needed a complete re-tooling of the site where it made more sense to start fresh than to continue customizing the old codebase.

What are your store hours?

Our store is open Monday to Friday from 10am to 4pm.

Can't find what you're looking for?

Please visit Rondo Products

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