Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it in; un-opened and in its original packaging. Please additionally include a short note about your reason for return and reference your order#.

To start a return, you can download a *pre-paid return label here. 

*Return shipping costs will be deducted from your refund. 

Refused deliveries original shipping costs will be deducted from your refund.

Refused deliveries to Brazil will not receive a refund until the product returns to us. Please note, refused shipments to Brazil rarely, if ever, are returned to the sender (us). In this case the total loss for refused shipments is the customers.
Entregas recusadas para o Brasil não receberão reembolso até que o produto retorne para nós. Observe que remessas recusadas para o Brasil raramente, ou nunca, são devolvidas ao remetente (nós). Neste caso a perda total dos envios recusados ​​é dos clientes.

You can always contact us for any return question via support.castlemaniagames.com or by phone (844) 994-2637 M-F 9-3 Pacific.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned. These items include, and are not limited to, newly released games for modern consoles, special edition releases or limited edition releases.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.